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Fin AI Agent

Support

Intercom

Fin AI Agent by Intercom

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Related agents:Outreach ProRenewal AgentTicket Triage
Performance Score
93
/100
ROI vs Human
Up to 4x
Return
Accuracy
95%
Success Rate
Annual Pricing
$0.99 per resolution (usage-based)
Per year

Overview

Intercom's production AI support agent that resolves customer questions across help centers and chat widgets.

Key Capabilities

Average 50%+ of inbound questions fully resolved with no human handoff

Sub-2 minute median time-to-resolution across Fin customers

Security reviewed for SOC 2 and GDPR with live customer deployments

Top Tasks

Average 50%+ of inbound questions fully resolved with no human handoff

95%

Average 50%+ of inbound questions fully resolved with no human handoff

Avg time: Varies

Sub-2 minute median time-to-resolution across Fin customers

95%

Sub-2 minute median time-to-resolution across Fin customers

Avg time: Varies

Security reviewed for SOC 2 and GDPR with live customer deployments

95%

Security reviewed for SOC 2 and GDPR with live customer deployments

Avg time: Varies

Platform Features

Verified Signal

Used by Atlassian and Monday.com with published Fin success metrics

Verified Signal

Pricing and performance benchmarks listed on Intercom's public site

Verified Signal

SOC 2 Type II attestation and GDPR commitments

Technical Specifications

Integrations

CloudAPI

Data Requirements

  • Standard

Setup & Scale

Setup time: 1-2 weeks

Scalability: Enterprise

Performance

  • Automated tasks/day
  • 99.9% uptime
  • Real-time avg response
  • 4.8/5.0 CSAT

Pricing

Model

Custom

Included

  • •Average 50%+ of inbound questions fully resolved with no human handoff
  • •Sub-2 minute median time-to-resolution across Fin customers
  • •Security reviewed for SOC 2 and GDPR with live customer deployments

Add-ons

    Case Study

    Company

    Intercom

    Industry: Support

    Challenge

    Optimizing operations with AI

    Solution

    Intercom's production AI support agent that resolves customer questions across help centers and chat widgets.

    Results

    • •Average 50%+ of inbound questions fully resolved with no human handoff
    • •Sub-2 minute median time-to-resolution across Fin customers
    • •Security reviewed for SOC 2 and GDPR with live customer deployments

    Ready to see Fin AI Agent live?

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